Security Concierge
Security Concierge Agents
The Point of First Contact Security Concierge Agent, situated accessibly in the client-defined area, provides high quality services to guests, clients and staff. The Security Concierge Agent also provides first contact and safeguarding outside of regular hours. This includes, controlling and monitoring access to buildings and CCTV systems, dealing with guest/client requests, emergencies, carrying out routine duties and reporting or handing over concerns if necessary.
The Roving Security Concierge Agents are expected to patrol all client-defined areas and access points at regular intervals with an emphasis on locations where risks concerning safeguarding have been identified.
Specific Responsibilities
- Acts as an initial point of reference in the reception area and/or on the phone as required.
- Implements night security systems, ensuring overall safety and security of the defined environment(s).
- Responds as required to needs, risks, requests and unexpected tasks.
- Monitors access of guests, clients and staff.
- Demonstrates accountability in adhering to the requirements of health and safety policies, corporate practices and procedures.
- Implements policies and procedures to ensure effective service delivery.
- Reports questionable incidents.
- Completes domestic tasks (cleaning communal areas) and also ensures a high standard of general upkeep and maintenance.
- Effectively records information.
- Advises management promptly of any issues or concerns about guests, clients, or staff.
- Ensures BSI’s Equality & Diversity Policy and Procedures are actively promoted along with client culture and diversity protocols and reports any forms of discrimination.
- Ensures that all BSI policies are adhered to at all times by security/concierge.
- Ensures all areas of work and services are accessible to all individuals.
- Promotes and strives for a high level of client satisfaction, consultation, and communication.
- Understands role in the organization and demonstrates accountability in contributing to maximize profitability.
- Understands how the security/concierge role contributes to the overall purpose of the client and delivers services in the most efficient way.
- Understands tasks and duties will be client-led and defined.
- Works proactively within a multi-disciplinary team of administrative and front desk staff.
- Regularly participates in the review of BSI policies to maintain licensing and legislation.
- Carries out other duties appropriate to the post as directed by the client’s senior staff.
- Works at other locations when req
Bond Security Accountabilities Commitments
- Attends staff/team/relevant meetings, and training events and attends regular supervisions, and appraisals during the day when appropriate as directed.
- Attends forums, seminars, and training as required by the post and agreed upon by the client.
- Participates and takes active responsibility for developing skills and knowledge.
- Adheres to equality and diversity policies in all aspects of service delivery.
- Ensures confidentiality of all personal data held as specified by the Data Protection Act 1998.
- Arrives punctually.
Key Responsibilities
- Shift Duties
- Guest and Front Desk Staff Support
- Health and Safety
- Safeguarding
- Administration and Maintenance
- Personal Qualities, Abilities and Skills
- Competencies
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F.A.Q.
Security Concierge In Security Industry
Many concierge companies take a one-size-fits-all approach. Providers like this usually have a fixed menu of standardized services.
Concierges work in almost every environment, in nearly every industry:
- Finance
- Legal
- Healthcare
- Manufacturing
- Information technology
A concierge is responsible for providing local information and helping guests organize any activities they wish to do during their stay. Sometimes the concierge builds a detailed itinerary for a guest, while other times he or she simply answers questions or points guests in the right direction.
Duties can include:
- Greeting, checking in, and directing visitors.
- Enforcing access control and assuring that only authorized personnel enter the building.
- Monitoring operational procedures.
- Maintaining constant surveillance of assigned areas.
- Protecting the property from theft, accidents, fire, and other threats.
Skills and qualities
- Good organizational ability, as you are always ‘on duty
- A good sense of humor, enthusiasm, and stamina to cope with long working hours
- To be very friendly, caring and patient.
- An outgoing personality, common sense, and excellent communication skills.
- The ability to work well in a team.
Let’s have a look at the different types of personalized services and what you can expect from them.
- Travel Concierge.
- Hotel Concierge.
- Medicine Concierge.
- Lifestyle Concierge.
What are some traits that every concierge should possess? An ability to listen and have empathy with the guests. Guests often do not know what they want; they might be jet-lagged and stressed. Be resourceful, which requires a good network and a determination not to take no for an answer
It’s also for people who want great service, who want to tap into an insider’s knowledge, and for people who want to be able to access exclusive events and services. The benefits of a concierge service include freeing up your time, offering you convenience, making you ‘in the know’, and giving you great access.
Concierge vs Security Guards
The primary distinction between the two is that a security guard patrols an area and reports any suspicious activities to higher-ups, whereas a concierge spends most of his time dealing with visitors and providing information about hotel policies and local areas.
The Concierge Security Analyst role combines aspects of an IT Security Analyst, a Security Architect, and an Incident Response Consultant.